Looking for your tickets?

You can access customer support via your MyFEVO account. Log in with the email or phone number used to purchase tickets, then submit details through the "Need Help?" button in the lower right corner of the page. A FEVO representative will be in touch with you shortly thereafter.

You can access your order details via your MyFEVO account. Log in with the email or phone number used to purchase tickets. A code will be sent via email or text to verify your account. Once verified, it will pull up your order(s).  If you are experiencing issues accessing your orders, please contact Customer Support via the “Need Help?” button in the bottom right corner of MyFEVO. A FEVO representative will be in touch with you shortly thereafter.

If you are unable to log into MyFEVO, please go to MyFEVO.com and create an account by entering your phone number or email. Once you’re logged in, select the “Need Help?” button in the bottom right corner to submit your question. A FEVO representative will be in touch with you shortly thereafter.

All email communications from FEVO can be found in the “Notifications” tab in MyFEVO under each individual FEVO order in your MyFEVO account. There you can find all relevant info around fulfillment details, ticket access instructions and more.

Customer names within accounts may show as undefined due to the team or venue being on an older version of the FEVO platform. This does not impact the way orders are fulfilled. If you open the “Details” tab in MyFEVO, you can confirm that the name and email are correct for your order.

Most barcodes and QR codes are not accessible in MyFEVO. FEVO integrates with every partner’s official ticketing provider and acts as the transactor for all tickets. Once the ticket is purchased through FEVO, you will receive your tickets from the official ticketing provider. Purchasers can view their order details through FEVO’s consumer portal, MyFEVO.

Yes, all tickets are verified. Tickets come straight from the artists, teams or venues themselves — we are not a reseller or secondary market.  Our technology integrates with ticketing providers like Ticketmaster, Paciolan and Tickets.com, so you are guaranteed to get verified tickets straight from the source.

Tickets or ticket instructions will be delivered via email. Depending on the ticket provider, your tickets will either be available as a PDF attached to the email or downloadable via a link in the ticket instructions email you receive.

After completing the online purchase, customers will receive a confirmation email from FEVO. This email will include a summary of the order. Tickets may be included in this confirmation email, but most ticket access instructions are emailed 24-48 hours before the start of your event. Both the confirmation email and ticket instruction email are delivered from letsgo@FEVO.com unless otherwise detailed in your confirmation email. Tickets are often digital and accessible via your smartphone through an app or wallet pass rather than printable on paper.

First, check your spam/junk or other “smart” email folders. FEVO confirmation emails are sent from the address letsgo@FEVO.com after your purchase is completed. You can also log in to your MyFEVO account to access your order details — any emails sent from FEVO will populate under the “Notifications” tab once logged in. If you still don’t see your confirmation, please contact FEVO customer support using the “Need Help?” button. A FEVO representative will be in touch with you shortly thereafter.

If you have not received a ticket instruction email, it may just mean your tickets have not been delivered yet. Please refer to your confirmation email for the timeline for your ticket delivery. If you believe you should already have your tickets based on the information in your confirmation email, please log in to MyFEVO and click into the “Notifications” tab to access the ticket delivery email. If you’re still unable to locate your tickets, please contact FEVO customer support using the “Need Help?” button. A FEVO representative will be in touch with you shortly thereafter.

Delivery times vary depending on the event you have purchased or redeemed. Delivery timelines are communicated in the confirmation email you received after making your purchase. If you have not received a confirmation email, please contact FEVO customer support via the “Need Help?” button in your MyFEVO account. A FEVO representative will be in touch with you shortly thereafter.

Most tickets purchased via a FEVO offer are digital. Instructions on how to claim or access your digital tickets will be provided no later than 24-48 hours prior to the game. If tickets are sent as a PDF or other printing instructions are specifically provided in the confirmation email, then you may print your tickets.

Please reach out through FEVO’s customer support portal, MyFEVO, to request a refund or exchange. Please note: refunds and exchanges are up to the discretion of the specific teams and venues related to the event. If you request a refund through FEVO, we will route your request to the appropriate parties. Refunds and exchanges are not guaranteed.

If you input your email address incorrectly or no longer have access to the email account you used to purchase tickets, please contact FEVO Customer Support via the “Need Help?” button within your MyFEVO account. A FEVO representative will be in touch with you shortly thereafter.

After customers successfully make a purchase on FEVO, they receive a personal, sharable ticket link in their confirmation email. The link allows you to invite and sit with or near your friends at the event. If you receive your tickets instantly, friends can use the link to get as close as possible to your seats. If tickets have not yet been sent, your friends can use your sharable link to join your group for the event (note: in this case, we cannot guarantee your friends will be seated next to you). If you are concerned that you have not used the link correctly, please contact FEVO customer support via the “Need Help?” button in your MyFEVO account. A FEVO representative will be in touch with you shortly thereafter.

If you are not able to select specific seats on your offer, the venue or team has set up the offer so that customers receive the best available seats in a given section based on the inventory available on the offer at the time of the purchase. If you are concerned about the seats you received, please contact FEVO customer support via the “Need Help?” button in your MyFEVO account. A FEVO representative will be in touch with you shortly thereafter.

• On your smartphone, download the MLB Ballpark App
• Log in or sign up using the same email address you used to purchase tickets
• Select the team that you are going to see
• Check your email to confirm and grant access

• Tap “Wallet” to see your tickets
• Tap “View” to access the barcode and scan in for entry
• For additional MLB Ballpark App instructions, click here

• On your smartphone, open the FEVO email with your Mobile Wallet Pass ticket delivery details
• Tap "Add to Wallet” to add your tickets to your mobile wallet
• To use the tickets at the event, open your mobile wallet and click on the event ticket to access the barcode and scan in for entry

• On your smartphone, go to https://am.ticketmaster.com and search for your team or event
• Using the email address entered at FEVO checkout, log into your account. Click "Forgot Password?" to reset your password.
• Select the My Events or My Ticket tab to view your tickets
• View your ticket QR code or add to your mobile wallet
• To use the tickets at the event, open your mobile wallet and click on the event ticket to access the barcode and scan in for entry

Yes, you can purchase vouchers for tickets to out-of-town games via Costco.com. Browse the “Sports Events” category to see what’s currently on offer.

FEVO vouchers purchased through Costco are nonrefundable.

Using your smartphone or computer, go to the website link provided on the voucher you purchased in warehouse or within the voucher redemption email for any purchases made online. Once there, simply enter the voucher code and click "Apply,” select your desired game or event, add the tickets to your cart, and then follow the order flow to check out. If you have multiple codes, please enter them individually and click "Apply” each time you enter a new one.

If you are unable to log into MyFEVO, please go to MyFEVO.com and create an account by entering your phone number or email. Once you’re logged in, select the “Need Help?” button in the bottom right corner to submit your question.

FEVO, Costco, and the team are not responsible for lost or stolen vouchers, as we are unable to look up or retrieve voucher codes.

Costco vouchers can be purchased online by visiting Costco.com. Browse the “Sports Events” category to purchase vouchers.